
Naheed (Left) and David (Right)
We have a pre-conceived notion of people/cultures that are foreign to us. And most of the time, the lack of knowledge leads to negative stereotyping rather than the positive one. During the different residencies, I would like to break this stereotype of cultures by gathering as many interesting events as possible. Mr. David happens to be the first one of many to come.
Striking a conversation with a total stranger is tough. In my case, I had a good excuse: Shopping for 1 GB USB stick for our Global Markets and Institutions class. The exercise requires us to gather exactly same basket of goods from different parts of the world for PPP comparison.
David is a sales agent selling electronic and luxury goods on NanJing road in Shanghai. He approached me to find out if I would like to buy anything he has to offer. He was in luck, as five of us were frantically looking for the obsolete technology — 1GB USB. He had everything else to sell except the archaic technology. Anyways, long story short he didn’t have the product we were looking for. I got few cycles to talk with David while my teammates moved on to find the stick elsewhere. I took the opportunity to know more about David, who also was very excited to talk to some random foreigner. Before I say anything more about David, the first thing he told me when we met was that I looked like a Mafia.. and later he corrected to say, a Good Mafia. That was a first for me, and I had to laugh on that one for a bit. I would pass that as a marketing tactic
.
As there was no sign of business deal on the horizon, David took the opportunity to build a relationship. He went on to explain that he cares more about long term relationship with his customers than short term profit squeeze. And that’s the reason, he keeps his prices low from other agents. I didn’t have any way to cross-check that claim, but I’ll take his word for that. He looked like a genuine guy to me and trust me, I can slice and dice very quickly. He also happens to be a tour-guide and that’s where he makes most amount of his money. One thing that I liked the most was his view on the service business. After all, he was looking for repeat customers who would not only come back, but also send out good references. He prioritized long term relationship over short term gain. He understood the core-mantra of the service industry.
David is 27 years old and have been doing same thing for past 7 years. He migrated to Shaghai when he was 20, looking for work outside his village. His parents are farmers in some rural area in Northern China. They are three siblings and he is second of the three. All three have migrated to big cities in search for better job and better lifestyle. He did schooling till 15 and since then have been working to support his family. Unlike his peers, he does not waste any money in drinking or anything wasteful, but saves bit by bit and plans to start his own small little company in the future. I was appalled by his determination and vision towards the future. I wish the best for him.